a smiling face pops up on the bottom of the page asking if it can be of any assistance.
You reply, and your worries are quickly assuaged by a real, live human. Online stores can be lonely, impersonal places, where packages arrive in the mail before support emails get answered.
Adding the digital equivalent of a salesperson wishing website visitors a good day can be the difference between a happy customer and another sale lost to competitors.
Live chat makes it easy to help customers faster, and prevents a backlog of delayed answers, angry customers, and lost opportunities.
The initial message asking if a customer needs help can be robotic, but the real answers to come from a real human, right then without waiting days for an email response or hours for your call to be important enough for the company to answer it. Your team will need to be available and ready to answer questions promptly during your listed business hours.Zendesk's one of the most popular customer support apps, designed around email but with the flexibility to pull in other apps to help you offer support on social networks and more.That's how Zopim—a live chat app acquired by Zendesk in 2014—can help you support your customers in real-time, whether you already use Zendesk or not.Then we'll peek at the best full-featured customer support apps that also include chat tools.Just need a chat tool, for a simple way to customize a chat box, add it to your site, and start interacting with your customers in real-time? They're focused on chat, so they'll include the best features for talking to customers live—and then they'll integrate with the help desk and other apps you already use.